At ThinkDownThere.com, we're committed to providing you with quality, name brand products and superior customer service. We are located in North Brunswick, New Jersey (USA) and ALL prices are in US dollars. If you have any questions, comments, or suggestions, please use our convenient contact form. You can also send your snail-mail to:
Caiman & Co.
2227 US Hwy 1, Ste 212
North Brunswick, NJ 08902-4402
USA
Ordering Information:
ThinkDownThere.com accepts orders in 2 ways: credit card/PayPal/AmazonPay online payment; and by conventional mail using a personal cheque drawn on a US bank or US money order or bank draft.
Electronic Payment Methods:
We accept Visa, Mastercard, Discover / Diners Club / JCB, American Express, PayPal and AmazonPay.
Order Processing and Shipping:
All orders are processed the same day they are received. Your credit card is charged that same day and if an item is out of stock, the credit card will be credited for the amount of the item if it cannot be shipped out within 7 days. Credit cards issued outside of the US may take an additional 2 days to be processed as additional verification may be necessary.
In-stock items ship within 3 business days from when your card is processed. Some items are shipped directly from the manufacturer - if you are an international customer, these items will be shipped to our office first, then shipped to you - expect and additional 4 to 5 days lead time.
Orders shipped within the US and Canada are sent via FedEx, UPS or the USPS. ALL overseas orders, including APOs and FPOs are shipped via (1) air-mail or (2) Priority mail. Typical US delivery times by Ground are 1 - 7 days depending on your location. Air mail has a standard delivery time of between 4 - 14 days. We can only estimate ship times to international locations. Delays may be caused by weather conditions, systems load and customs. Larger packages may be held by your local post office awaiting customs duties to be paid.
Please ensure that your shipping address is correct. Any change made to your shipping address while your shipment is in transit via UPS or FedEx will result in a $6 charge being placed on your credit card. This surcharge is being passed on from our shipping carrier to you.
If a UPS or FedEx shipment is dispatched correctly by us and you are unable to receive or pick up this order due to your own personal circumstances and this order is returned to us, the following will apply:
If at this point, you decide to cancel your order, there is a 15% restocking fee on all merchandise in the order and shipping & handling charges are not refundable ( NO EXCEPTIONS).
If you decide to have your order re-shipped, new shipping charges will be applied and your credit card will be charged for this additional amount (no handling fees will apply).
International customers: If your package is returned to sender due to your inabilty to collect it at your local post office, incorrect address or your unwillingness to pay customs duties or brokerage fees, the following will apply:
If at this point, you decide to cancel your order, there is a 15% restocking fee on all merchandise in the order and shipping & handling charges are not refundable ( NO EXCEPTIONS).
If you decide to have your order re-shipped, new shipping charges will be applied and your credit card will be charged for this additional amount (no handling fees will apply).
Returns and Exchanges:
ThinkDownThere.com accepts returns for exchange or refund up to 14 days after the receipt of your order. Certain items like underwear or any clothing with direct contact with genitalia are not returnable under any circumstances.
To return an item, please contact ThinkDownThere.com to request an RMA. Your RMA reply will contain the address to return your items.
SHIPPING CHARGES ARE NOT REFUNDABLE!
Refunds are processed within 5 days of receipt of returned items. Depending upon the cycle of your credit card, your credit should appear on your next 1 or 2 statements.
